Your One-Stop Shop for all Horticulture Supplies & Equipment .
29825 Corte Faldas Temecula, CA 92591

RETURN POLICY

Returns

If, within 30 days, you are not satisfied with your purchase, Alessar Supply will replace the item or provide a credit for the full merchandise amount less any shipping charges. Special and custom orders are not returnable, but any defective parts will be replaced. Returns cannot be shipped C.O.D.

If outside of 30-days and the product is unused and still in its original packaging, Alessar Supply will review the product upon receipt and may issue a credit for the merchandise, minus a 20% restocking fee. Customer is responsible for return shipping cost. Special and custom orders are not returnable.

Returns should be shipped to:

Alessar Supply
Attn: Returns / Ref# (your order number)
29825 Corte Faldas
Temecula, CA 92591

Please be sure to include the order number on the outside of the box and at least one of the following with the product: invoice number, order number and/or account number along with a reason for the return. Please allow 2-3 weeks for the processing of your return.

If you have any questions concerning your return, please Contact Us.

Defective Product

If you have received a defective product and are within the 30 days of purchase, Alessar Supply will issue a refund or exchange the defective item. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, Alessar Supply will not ship the new item until receipt of defective goods.

If outside of 30 days, Alessar Supply will inspect the defective product and will, if applicable, issue a credit for future Alessar Supply purchases. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, Alessar Supply will not ship the new item until receipt of defective goods.

If you have any questions concerning your defective product, please Contact Us.

Warranted Products

In the event a product is warranted by Alessar Supply, a Alessar Supply vendor or manufacturer, all warranty policies and restrictions apply. If you wish to obtain a written copy of a warranty, please Contact Us and reference the product name and item number in your request. Manufacturer warranties supersede all Alessar Supply warranties.